Reference

The Rules That Govern Your Account With Us

These legal terms set out what you agree to when you access harimaucuci — covering account use, your rights, data handling and how we manage disputes. Access is available where local law permits, including for players in Ipoh and across Malaysia.

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harimaucuci The Rules That Govern Your Account With Us
CONTACT CHANNELS

How to Reach Us About a Legal or Policy Matter

Team online

Live Chat

Our live chat is the quickest path for legal queries — open it from your account dashboard and a support agent will pull up your account record directly.

Email Support

Send detailed legal requests, data access queries or policy complaints by email. We aim to acknowledge your message and assign a reference number promptly.

Account Help Centre

The Help Centre inside your account holds the current policy documents, your transaction history tied to GrabPay or Boost, and links to submit a formal request.

ACCOUNT SECURITY

Data Handling, Cookies and Account Retention

We handle your personal data according to the legal obligations that apply where access is permitted. Here is what that means in practice — from cookies to account closure.

Data We Collect

We collect your registration details, login activity, transaction records from Touch 'n Go eWallet or FPX, and session data. We use this to verify your account and process withdrawals.

Cookies and Session Tracking

We use cookies to keep your session active across devices — so switching from mobile to browser does not log you out mid-session. You can adjust cookie preferences in your browser settings.

Account Retention Policy

Account data is retained for as long as your account is active and for the statutory period required after closure. You can request a summary of your stored data via the Help Centre.

Requesting Changes or Deletion

To update, correct or delete personal data, send a request through live chat or email with your account ID. We verify identity before processing any change or deletion request.

Common Questions About Our Legal Terms

These are the questions we get asked most often about account rights, data and policy. If yours is not here, reach out via live chat.

Yes. Any transaction processed through Boost, GrabPay or Touch 'n Go eWallet is covered under these terms. Payment records are logged to your account and subject to the same dispute process.

Access depends on local law. Where local law permits, you can use the platform fully. You are responsible for confirming eligibility in your specific location before creating an account.

Log in and visit the Help Centre, then submit a data access request. Include your account ID and we will compile a summary of stored data within the period required by applicable law.

We retain your data for the statutory period required after closure. After that period, personal records are deleted or anonymised in line with applicable data retention rules.

The date at the top of this page updates whenever terms change. We recommend checking back after any account notice. Continuing to use your account after an update confirms your acceptance.

Send formal complaints by email with your account reference number. Our team logs every complaint and responds with a reference. Live chat can handle initial queries before escalation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.