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Terms Conditions That Apply to Your harimaucuci Account

These terms set out what you agree to when you open and use your harimaucuci account — covering deposits, withdrawals, account conduct and how we handle disputes. Access to our platform depends on local law and is available only where permitted in your region.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay transactionsAvailable where local law permitsUpdated terms notified via accountContact support for clarifications

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What These Terms Cover and How They Apply

harimaucuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on harimaucuci, you confirm that you have read, understood and agreed to these terms in full. They govern every interaction on the platform — from your first login to any wallet transaction you complete using Touch 'n Go eWallet, Boost or GrabPay.

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We may update these terms when our services change; where a revision materially affects your account, we will notify you through your registered account channel before the change takes effect. Continued use of the platform after that notice counts as acceptance. These terms do not override
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any applicable local law in Malaysia — where a conflict arises, the local legal requirement prevails. Eligibility to use the platform depends entirely on whether access is permitted under the laws that apply to you. You are responsible for checking that before you proceed. We do
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not accept accounts opened by anyone who does not meet the eligibility criteria under their local law. If you use a payment method such as DuitNow or FPX, the same terms apply to those transactions as to e-wallet deposits. Nothing in these terms limits your statutory
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rights.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

We apply account-level security measures including OTP verification on login and transaction confirmation steps. Your account data is retained only as long as necessary for operational and legal compliance purposes, and is not shared with third parties outside what these terms or local law require.

Account Security

OTP verification is required at login and at key transaction steps. If you notice unfamiliar activity on your account, contact live chat immediately to initiate a security review.

Data Retention

We keep your account records for as long as required under applicable Malaysian regulations. Once your account is closed, data is retained only for the minimum lawful period.

Cookies and Sessions

Our platform uses session cookies to keep you logged in across browser tabs on mobile and desktop. You can clear cookies at any time; doing so will end your active session.

Requesting Changes

To request a correction to your account details or a copy of data we hold about you, contact support via live chat or the account message centre with your registered email address.

REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat

Start a live chat session from any page on harimaucuci. Our support team can clarify specific clauses, account restrictions or payment eligibility questions in real time.

Email Support

Send a written query to our support address if your question relates to a formal dispute or a request for a copy of the terms that applied at a specific date.

Account Messaging

Log in and use the in-account message centre to raise a terms-related question tied to your own transaction history, wallet activity or account status.

Common Questions About These Terms

If something in the terms is unclear, the answers below cover the questions we hear most often from account holders in Malaysia — including players in Ipoh and Seremban who want to know exactly where they stand before topping up.

Yes. Every deposit method we support — including Touch 'n Go eWallet, Boost and GrabPay — is subject to the same account terms. The payment rail does not change your rights or obligations.

We notify you through your registered account channel before any material change takes effect. Continuing to use your account after that notice means you accept the revised terms.

Access depends on local law. It is your responsibility to confirm that using the platform is permitted where you are located. We cannot open accounts for anyone whose local law does not allow it.

Your records are retained for the minimum period required by applicable Malaysian regulations after account closure. We do not keep data beyond that statutory requirement.

Contact our support team via live chat or the in-account message centre. For written records, email support is available so you have a documented trail of your dispute submission.

Withdrawals and deposits are both covered under these same account terms. Verification steps apply to withdrawal requests as part of standard account security — these are outlined in the relevant section of the full terms document.

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